Exam Code: Field-Service-Consultant
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Exam Weight 16%
· Field Service Basics
· Install the Field Service Managed Package
· Set Up Field Service
· Assign Field Service Permissions
· Create Service Resources for Field Service
· Set Up Crew Management
· Guidelines for Creating Skills for Field Service
· Guidelines for Creating Service Territories for Field Service
· Guidelines for Creating Operating Hours for Field Service
· Get Started with Time Sheets
Managing Work Orders
Exam Weight 23%
· Field Service Center Customization
· Guidelines for Creating Work Orders for Field Service
· Add Service Resource Preferences to Accounts or Work Orders for Field Service
· Track Required Inventory
· Let Users Create Work Order Line Items from the Field Service Mobile App
· Set Up Milestones
· Service Appointment Fields for Field Service
· Guidelines for Creating Service Appointments for Field Service
· Manage Service Appointments
· Customize the Service Appointment Life Cycle
Managing Scheduling and Optimization
Exam Weight 28%
· Field Service Scheduling
· Create and Manage Scheduling Policies
· Create Scheduling Dependencies Between Service Appointments
· Considerations for Multiday Scheduling
· What’s Schedule Optimization?
· Set Up Routing for Travel Time Calculations
· Set Up and Run Optimization Jobs
· Dispatch Service Appointments
· Field Service Dispatcher Console for Dispatchers
Exam Weight 10%
· Field Service Mobile
· Field Service Mobile App
· Field Service Mobile App Considerations
· Capture Customer Signatures on Service Reports with a Flow
Exam Weight 8%
· Products and Price Books
· Set Up Your Field Service Inventory
· Manage Your Field Service Inventory
Exam Weight 5%
· Set Up and Manage Assets
· Set Up Asset Availability and Reliability Reporting
Configuring Maintenance Plans
Exam Weight 5%
· Field Service Preventive Maintenance
· Guidelines for Generating Work Orders from a Maintenance Plan
· Guidelines for Working with Maintenance Work Rules
Permissions and Sharing
Exam Weight 5%
· Manage Field Service Permissions
· Limit Access to Field Service Records
““Pass rate for this exam is 63%, that means you should answer 41 questions correctly out of 65 multiple choice and multiple select questions. Please note we provide you total 132 Questions & Answers with Pictures for your perusal”. The exam question type can vary from multiple choice to sequences and drag and drop options. Also, you will be required to look at a customer case study and answer with advice based on the scenario.
Allocated Time – 105 mins.
EXAMROADMAP will improve your speed, skill and confidence. TWO out of 3 Recruiters prefer Certified Candidates, get certified, increase Chances of Getting Hired.
Salesforce Certified Field Service Consultant (WI23) (Field-Service-Consultant) - Full
Salesforce Certified Field Service Consultant (WI23) (Field-Service-Consultant) - Mini
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